How to make
personnel training tool?
Learn your menu,
make more money!
Having a vast experience in making complex software solutions for the food industry, our team identified the need for a fast and effective way to measure and improve restaurants’ staff performance.
Due to restaurantengine.com, poor customer service is the #1 reason why restaurants lose customers. And waiters are usually the first ones in charge of making a good impression. Hence, a flawless menu knowledge, including special deals, limited offers, chef’s favorites, best sellers, etc. is at the core of a good customer service.
We decided to build a tool to help restaurants’ owners and managers enhance staff training processes as well as guarantee seamless quality assurance.
Customer Requirement #1
Gamification of the learning process
Our main goal was to digitize and gamify the learning process so that it would become intuitively easy, fun, and would motivate waiters to learn menu better. By having an app on their phones, the waiters would be able to study anywhere while stuck in the commute, in the morning while eating breakfast at home, or in the line to the dentist! It would be more comfortable rather than learning from the paper menu or browsing the restaurant’s website.
Squeeze all the restaurant information into smartphone format
The users of all ages should be able to learn intuitively and fast using only their smartphone, without the need to go through long manuals and instructions. While long videos and texts demand separate time allocation for learning, any user of Mr.Tomato should be able to make new learning step even in 5 minutes spare time during coffee break.
Real time update of user performance
The managers should be able to access the updated information about the waiters’ performance in real time. Everytime the user completes the test, the manager should receive the performance information and rankings of all his/her staff.
Usability and convenience at the core of design
While creating the design, we put usability and convenience at its core. We had to make sure that learning a menu would become similar to playing a game or going through a quiz. This is why we used some elements of gamification. We also used the best design practices to make sure that the performance of each waiter is presented clearly and is easily accessible for the manager.
Applying the newest frameworks for learning process
By researching through dozens of different learning methodologies, we have created the most fitting approach that provides the ability to generate an unlimited amount of tests. We applied the latest cutting-edge iOS and Android apps development technologies to sustain easy menu learning process.
Universal restaurant training solution
Mr. Tomato is a mobile platform available both on iOS and Android. The waiters can use it to learn the menu via going through the dish catalogs and testing their knowledge by taking interactive tests. The restaurant owners can upload all dishes with all needed information: ingredients, price, cooking time, calories, best combinations or substitutions, etc. There is no need for the printed menus anymore! As the staff starts using Mr. Tomato, the managers can track the progress of the waiters - how actively they use the app, how many tests they have passed, how much they scored, and see the waiters’ ratings accordingly.
The platform is especially effective for the restaurant chains and the medium+ sized food service locations.
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